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Refund policy

Last updated 23 July 2026

Every purchase is covered by a 7-day, no-questions-asked money-back guarantee. If you are not happy with your report for any reason, we will refund you in full.

How it works

Within 7 days of your purchase, email support@anglorigins.com from the address you ordered with, and tell us the name you ordered under. We refund the full amount you paid. No forms and no explanation are required.

If your report has not arrived

Reports normally arrive by email within about ten minutes. Please allow one hour, and check your spam or promotions folder. If it still has not arrived, write to us and we will re-send it or refund you in full.

What a report is

A report describes the documented history of a surname and the communities that carried it. It is not a genealogy of your individual family, does not prove descent from any person, and does not grant heraldic rights. This is stated plainly on our home page before purchase, so there are no surprises.